Sale Complaint Module#
The sale_complaint module defines Complaint model.
Complaint#
The complaint is mainly defined by a customer which complains about a sale or an invoice. Actions can be taken to solve the complaint. Here is the extensive list of the fields, most of them are optional:
Customer: The customer.
Address: The main address of the customer.
Date: The date the complaint is filled.
Number: The internal reference of the complaint (will be generated automatically on creation).
Reference: The optional external reference of the complaint.
Employee: The employee responsible of the complaint.
Type: The type of complaint
Origin: The original document for which the complaint if filled.
Company: The company against which the complaint is filled.
Description: The description of the complaint.
Actions: The actions to take to solve it.
State:
Draft
Waiting: The complaint is waiting for approval.
Approved: The complaint has been approved by a sale admin.
Rejected: The complaint has been rejected by a sale admin.
Done: The complaint’s actions have been executed.
Cancelled
Action#
A complaint action defines an action to execute to solve the complaint. There are two types of action: Create Sale Return and Create Credit Note. When the origin of the complaint is a line, only this line will proceeded and it will be possible to define the quantity and the unit price otherwise it is the all document.
Type#
It defines the type of complaint per document: Sale, Sale Line, Customer Invoice and Customer Invoice Line.