Ctrl+K

Sale Complaint Module

Contents

Sale Complaint Module#

The sale_complaint module defines Complaint model.

Complaint#

The complaint is mainly defined by a customer which complains about a sale or an invoice. Actions can be taken to solve the complaint. Here is the extensive list of the fields, most of them are optional:

  • Customer: The customer.

  • Address: The main address of the customer.

  • Date: The date the complaint is filled.

  • Number: The internal reference of the complaint (will be generated automatically on creation).

  • Reference: The optional external reference of the complaint.

  • Employee: The employee responsible of the complaint.

  • Type: The type of complaint

  • Origin: The original document for which the complaint if filled.

  • Company: The company against which the complaint is filled.

  • Description: The description of the complaint.

  • Actions: The actions to take to solve it.

  • State:

    • Draft

    • Waiting: The complaint is waiting for approval.

    • Approved: The complaint has been approved by a sale admin.

    • Rejected: The complaint has been rejected by a sale admin.

    • Done: The complaint’s actions have been executed.

    • Cancelled

Action#

A complaint action defines an action to execute to solve the complaint. There are two types of action: Create Sale Return and Create Credit Note. When the origin of the complaint is a line, only this line will proceeded and it will be possible to define the quantity and the unit price otherwise it is the all document.

Type#

It defines the type of complaint per document: Sale, Sale Line, Customer Invoice and Customer Invoice Line.

Contents