Design

The Sale Complaint Module introduces or extends the following concepts:

Complaint

A complaint is a customer issue relating to a sale or invoice. Each complaint, at any time, can be in one of several different states. A complaint progresses through these states until it is either done or gets cancelled. When a state change occurs, the Employee that triggered the change is also recorded.

Each complaint contains details of the Customer and either the sale, the sale line, the customer invoice or the customer invoice line. Actions can be registered such as creating a sale return or a credit note, which will be processed if the complaint is approved.

See also

The list of Complaints can be found by opening the main menu item:

Sales ‣ Complaints

Complaint Type

The Complaint Type categorises the complaints.

See also

The Complaint Types can be found by opening the main menu item:

Sales ‣ Configuration ‣ Customer Complaint ‣ Types

Sale Configuration

When the Sale Complaint Module is activated, the sale configuration gains a new property to set up the numbering sequence of complaints.

See also

The Sale Configuration concept is introduced by the Sale Module.